Privacy Policy
Last Updated: May 7, 2026
SolaraClean LLC (“SolaraClean,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request an estimate, contact us, book a cleaning service, or otherwise interact with our business.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information You Provide to Us
When you request an estimate, contact us, schedule a service, or communicate with us, we may collect:
• Your name
• Phone number
• Email address
• Service address
• Billing address, if different
• Details about your home or property
• Cleaning service preferences
• Number of bedrooms and bathrooms
• Approximate square footage
• Information about pets in the home
• Photos or notes you choose to provide
• Payment-related information
• Any other information you voluntarily submit to us
Information Collected Automatically
When you visit our website, we may automatically collect certain information, such as:
• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website or ad source
• General location information
• Website usage and analytics data
This information helps us understand how visitors use our website and improve our services and advertising.
2. How We Use Your Information
We may use your information to:
• Respond to your estimate request
• Contact you about your cleaning service
• Schedule, confirm, or update appointments
• Provide residential or commercial cleaning services
• Prepare quotes and invoices
• Process payments
• Send appointment reminders
• Communicate by phone, email, or text message
• Improve our website, services, and customer experience
• Manage customer records in our CRM or booking system
• Run and measure advertising campaigns
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, tax, insurance, or business obligations
3. Calls, Text Messages, and Emails
By submitting your phone number, you agree that SolaraClean LLC may contact you by phone call, text message, or email regarding your estimate request, booking, appointment reminders, service updates, customer support, or related service communications.
Message and data rates may apply. Message frequency may vary. Consent to receive text messages is not a condition of purchasing any service. You may opt out of marketing text messages at any time by replying STOP, or reply HELP for help. You may also contact us directly to update your communication preferences.
We do not use your phone number to send unrelated third-party marketing messages.
4. How We Share Information
We do not sell your personal information.
We may share limited personal information only when necessary to operate our business, including with:
• Booking and CRM platforms
• Payment processors
• Website hosting providers
• Email or SMS communication providers
• Advertising and analytics platforms
• Insurance, legal, tax, or accounting professionals
• Service providers who help us operate our business
These third parties are only allowed to use your information as needed to provide services to us or as required by law.
We may also disclose information if required to comply with a legal obligation, protect our rights, prevent fraud, or respond to lawful requests from authorities.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
• Understand website traffic
• Improve website performance
• Measure advertising results
• Remember basic user preferences
• Help us show relevant ads
We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar services.
You can usually control cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.
6. Online Advertising
We may use online advertising platforms to promote SolaraClean services. These platforms may collect or receive information from our website and other places on the internet to measure ad performance and show relevant ads.
This may include information such as website visits, form submissions, ad clicks, device information, and general location data.
7. Payment Information
If you pay for services by card or another electronic payment method, your payment information may be processed by a third-party payment processor. We do not store full credit card numbers on our website.
Payment processors may collect and process payment details according to their own privacy and security practices.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect. However, no website, online system, or method of transmission is completely secure. We cannot guarantee absolute security.
9. Data Retention
We keep personal information only for as long as reasonably necessary to provide services, manage customer relationships, comply with legal and tax obligations, resolve disputes, and operate our business.
When information is no longer needed, we may delete, archive, or anonymize it.
10. Your Privacy Choices
You may contact us to:
• Request access to the personal information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information, where legally permitted
• Opt out of marketing communications
• Update your contact preferences
To make a request, please contact us using the information below.
11. California Privacy Notice
SolaraClean LLC is based in California and provides cleaning services to customers in California.
We do not sell personal information. We do not knowingly share personal information for unrelated third-party marketing purposes.
Depending on applicable law, California residents may have the right to request information about the personal information we collect, use, disclose, or retain. They may also request correction or deletion of certain personal information, subject to legal exceptions.
We will not discriminate against you for exercising your privacy rights.
12. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
13. Links to Other Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website after any update means you accept the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:
SolaraClean LLC
Roseville, California
Email: solaraclean.us@gmail.com
Phone: (916) 999-4996
Website: solaraclean.com